HoneyColor.com Review

About 2 months ago, I came across a trend that I immediately fell in love with: Circle Lenses. They make your eyes appear much larger than they actually are and can make almost any makeup look POP. Youtube review after youtube review, I carefully researched a bunch of different circle lense companies and finally made the decision to order them from a website called HoneyColor.com. They seemed to have the most reasonable priced lenses, PLUS at the time, they were having a holiday sale and the lenses I really wanted (The Geo Bambi Series) were on sale from their original $24.90 price to $19.12. In addition to having the lowest compared prices, HoneyColor was the only site I came across that didn't have a weird orderng process and spelled everything correctly on their site (I've always had a HUGE issue with sites that spell every other word wrong...seems far too shady if a company doesn't take the time to spellcheck their advertising.) With all factors taken in to account, I just KNEW I was making the right decision to purchase from them.I ended up ordering 5 different lenses (of which I have created video reviews for on my Youtube channel) Plus, I threw in an automatic lense cleaner and a travel case because I wanted the free express shipping that came with every order $100 and over. My total purchase was $108.40...Not bad for 5 pairs of lenses.

So, after I ordered them, I realized that the site's sale for the holidays would mean that they would not be shipping until a week after I had originally ordered my products, which was slightly irritating, because I didn't just spend $108 for "Express Shipping" (usually 2-3days) to have my  package come a week later. I'm extremely anal about things like that. BUT I gave them a chance and decided to just wait. Fast forward about 4 days, and STILL no package. What was even more concerning was the fact that when I went back on the site and into my account, my order was still "processing" but they had already taken my money the day after I made the order.Plus, I still did not have a tracking number for my package (Red flag #1). I decided to contact the company and ask them what was going on.

 Normally, I'd call any other company and get straight to the bottom of my issue with customer service but low and behold, there was NO customer service number, the ONLY way to get in touch with this company is to email them, which, nowadays is about as effective as mailing an actual letter to someone. Yet another red flag raised for this company.

About 3 days later, they got back to me saying that they would "fix" my order at their earliest convenience and reminded me that because of the holidays, my order would not be shipped until 7 days following my original purchase date. They also reassured me that my order would be processed in 2 days from the date they sent their response. At this point, it had already been two weeks since I placed my order. (Red Flag #3)

The next day, I received an email from PayPal (the billing company that HoneyColor uses) saying that I had received a partial refund of $12.90 (the exact price of the automatic lense cleaner). It didn't say why, but I assumed it was because they ran out of the product, which was fine, bc it was just my extra add-on and they were giving me my money back (supposedly, because I still have yet to see that $12.90 pop up on my account.)(Red Flag #4)

After several more days of being completely irritated with the lack of customer service and efficiency of this company, I finally received my order; which was missing the auto lense cleaner (the one they still charged me for.) Everything else was there, including the extremely cute animal circle lense cases and an extra bonus gift (a cute animal travel kit.) I'm very pleased with my products, with the exception of the Geo chocolate browns that I still haven't been able to put in my eyes (they feel like something is stabbing me in the eyes every time I attempt to put them in) but OVERALL, I would give the actual company a 1 out of 5 for their customer service. And quite frankly, after receiving my "express shipping" package almost 3 weeks later...a 1 is extremely generous.